Privacy policy

About this service

BenefitMyTrip is an independent project providing general US credit-card trip-delay guidance. BenefitMyTrip is the project name; it is not currently presented as a registered company. The current contact responsible for this service is Vinay Venkata Phani Dileep Aleti. For privacy questions, contact phanidileep4+benefitmytrip@gmail.com.

This policy covers benefitmytrip.com and the BenefitMyTrip assessment service. It does not cover the independent practices of airlines, card issuers, insurers, or AI platforms you choose to use.

Information we process

• Assessment answers: your selected card product (not its account number), incident date, optional flight and connection identifiers, delay and overnight details, payment category, traveler count and relationship, child age when relevant, disruption reason and evidence source, confirmations, other assistance and purchased-insurance answer.
• Optional saved results: when you explicitly save on our website, we store your submitted answers, result, applicable rule snapshot, save identifier and timestamps. Anyone with the saved-result link can retrieve that result. Treat the link as private.
• Technical information: our hosting and security systems may process IP addresses, browser or device information, requested URLs, timestamps, response status and diagnostic logs. A URL may contain a saved-result identifier.
• Support messages: if you email us, we receive your email address, message and anything you choose to include.

We do not ask for bank credentials, full card numbers, government identifiers, receipts or customer document uploads. Please do not enter those details into optional text fields or send them in support messages.

How information is used

We use information to calculate and explain assessments, retrieve results you chose to save, answer support requests, operate and secure the service, troubleshoot problems and meet applicable legal obligations. An assessment submitted without saving is processed to return a result and is not inserted into our saved-assessment database. Technical logs and support messages are separate from saved assessments.

The current assessment engine uses structured rules, not a language model. We do not send assessment answers to an AI provider to calculate eligibility. If you use an external AI assistant to call our service, that platform can separately receive and retain your conversation and results under its own policies. Our current local agent connector requests non-saving assessments only.

Cookies, local storage and tracking

We use session cookies for request security and administrator sign-in. Favorite card selections are stored in your browser’s local storage until you remove them or clear site data. Claim-help checkmarks are temporary page state. Browser settings can remove or block storage, although some functions may stop working.

We do not currently install advertising trackers or third-party audience analytics on this website, sell personal information, or share it for cross-context behavioral advertising. We do not track your activity across other websites for advertising. We do not currently change site behavior in response to a Do Not Track browser signal.

Service providers and disclosures

Google Cloud hosts the application and associated operational systems; Neon provides the PostgreSQL database; email providers process support correspondence. These providers process information to deliver their services. Data may be processed in the United States and other locations where providers operate. Their own service and privacy terms also apply.

We may disclose information when required by law, to respond to lawful requests, or as reasonably necessary to address fraud, security incidents or threats to rights and safety. Following a real change of operator, we will update the operator details and explain any material change to data handling, obtaining consent where required. No future company or ownership transfer is assumed by this policy.

Opening an external source or claim link takes you to another provider. We do not automatically submit your assessment answers to an airline, insurer or benefit administrator.

Retention and your choices

Saved assessments currently have no automatic expiry. They remain available until removed through an administrative process or service change; avoid saving if you do not want a persistent record. Historical assessment snapshots are not edited in place. Log and backup retention depends on provider configuration; we do not promise immediate deletion from backups.

You can use the checker without saving, omit optional flight identifiers, clear browser favorites, and contact phanidileep4+benefitmytrip@gmail.com to ask about access, correction or deletion. Include only the saved-result identifier needed to locate a record, rather than card or bank details. Because there are no customer accounts, we may need proportionate information to establish that a request relates to you. We will explain what we can locate and any legal or technical limits; rights depend on applicable law.

Support correspondence is retained as needed to handle the request and any follow-up or legal obligations. Do not send sensitive documents to request deletion.

Security and children

We use safeguards including HTTPS, restricted administrative access and request validation. No online service can guarantee complete security. BenefitMyTrip is intended for adults managing travel. An adult may provide a child traveler’s age for a benefit condition; we do not need the child’s name or contact information. If you believe a child has submitted personal information directly, contact us so we can review it.

Changes and contact

We will post revisions here with an updated date and provide additional notice or seek consent when required for material changes. Questions or privacy requests: phanidileep4+benefitmytrip@gmail.com.