Reviewed assessment rule
What is the trip-delay limit?
Up to $500
Per covered traveler per trip
When does the timing condition apply?
More than 12 hours or a required overnight stay. Timing alone does not establish eligibility.
Which causes and expenses are listed?
Causes: Equipment failure, Hijacking, Strike, Weather.
Expense categories: Lodging, Meals, Medication, Toiletries. Only reasonable eligible additional expenses may qualify; the limit is not a spending allowance.
Who and what needs to qualify?
Cardholder and the guide-defined family: spouse/qualifying domestic partner; parents, children (including adopted/stepchildren), guardians/wards, siblings, grandparents/grandchildren, aunts/uncles, nieces/nephews, and spouses/partners of those relatives. Domestic partners must meet the guide’s exclusive relationship, shared residence and shared finances requirements.
All or part of the fare must be charged to the eligible account. Eligible account rewards may qualify under the guide. Confirm flight credits, transferred points and tax-only payments individually.
US-issued eligible account, not suspended/cancelled; prepaid scheduled public common-carrier travel, one-way or round trip. Additional expenses only during the disruption until travel becomes possible. Account-specific eligibility, policy limitations and exclusions control. Confirm the guide and any benefit-change notices with the administrator.
What should I keep and when should I notify?
- Card statement or eligible-rewards fare-payment proof
- Itemized receipts for additional expenses
- Original itinerary and connections
- Other reimbursement records and any administrator-requested proof
- Written carrier cause and delay-duration statement
Notify within 60 days and provide requested documents within 100 days, subject to any exceptions in the guide. Confirm deadlines with the administrator.
Coverage is secondary / excess. Record airline assistance and other reimbursements; do not claim an expense twice.
Reviewed 2026-09-06 · Applicable rule selected for 2026-10-26 (UTC) · Effective 2024-10-01
Confirm this version applies to your account and incident date. This summary is preliminary guidance, not a reimbursement decision.